YJ USA will accept returns on most
products within 60 days of the customer receiving the order.
Returned products must be in excellent sellable condition and in
the original packing, including the packing slip. YJ USA will
refund the price of the product minus any shipping charges (to or
from the customer’s location) and a 20% restocking fee
(including any applicable tax).
The following items are exclusions to the Return Policy and do not
qualify as a return or refund.
- Damaged or defective goods are
handled separately. See Damaged & Missing Products.
- All items under $50.00 each
- Items returned with a ship
date after the 60 days return window.
- Items not purchased directly
from YJ USA
- YJ USA will no accept the
- Items returned as
- Items returned that are
damaged or opened. See Damaged & Missing Products.
- Items returned without an
authorized Return Authorization number (R/A).
- Items returned which
cannot be identified without first receiving the shipment.
Authorized Returns must be properly labeled. See Return
To initiate a return, please contact
customer service at 877-927-8777 or you may download, fill out the
Return Request Form, and fax it to 503-820-0027. Please allow 24
hours for faxes to be processed. Faxes received within 60 days of
receiving the order extend the return window through completion of
the return. Customer service will issue a R/A to validate your
return. You may return the product using the carrier and level of
service of your choice. Returned products must be in excellent
sellable condition and in the original packing, including the
packing slip. You may submit a copy of the original packing slip
if you wish to keep the original for your records. The return
label must be addressed as follows unless otherwise instructed:
Attn: (insert your R/A number here)
3970 Lindbergh Drive
Addison, TX 75001
Please include a copy of your Return Request Form or your packing
slip inside the box to facilitate your return processing. Allow
approximately 72 hours for your return to be processed once
Cancellations & Refused Shipments
To avoid restocking fees, requests
to cancel an order must be received prior to shipment to the
customer. Please note that YJ USA strives to ship all orders as
quickly as possible. Although normal order processing allows 72
hours for orders to ship, orders may ship sooner. Once shipped,
requests to cancel will follow the guidelines outlined in the
Legitimate orders that are refused at delivery will be subject the
terms described in the Return Policy. If the shipment is opened or
damaged, accept the shipment and contact customer service at
877-927-8777 or you may download and fax a Return Request Form to
503-820-0027 (See Damaged & Missing Products). A
Customer Service Representative will assist you on a course of
action to correct the situation.
If your shipment arrives opened or
damaged, please do NOT refuse delivery. Sign for the shipment and
contact customer service or download and fax a Return Request Form
to 503-820-0027. Note on the form that the shipment arrived opened
or damaged. A Customer Service Representative will assist you
resolving the problem. Do NOT dispose of the shipment until you
have been in contact with a Customer Service Representative.
Please inspect the entire shipment for missing, damaged, or
defective product. Be sure to check the packing slip for order
accuracy. Some shipments require multiple packages. Note on the
tracking label the number of packages in the lot (i.e. 1 of 2).
Packing slips may appear on any package within the lot. Notice of
damaged and/or missing product must be received within 48 hours of
Expedited Service: We offer
free UPS Ground service on all orders placed in the United States,
exluding Alaska & Hawaii. UPS Next Day Air, 2nd Day Air, or 3
Day Select service is offered where available. Some large items,
such as trampolines, are too large for standard UPS service and
are shipped via UPS Freight. Contact a Customer Service
Representative, 877-927-8777, for more information.
Alaskan, Hawaiian, & Puerto Rican Customers: Free
ground shipping is included on all orders placed within the
contiguous 48 states only. Customers in Alaska, Hawaii, &
Puerto Rico please contact a Customer Service Representative,
877-927-8777, to receive shipping rates prior to placing an order.
European Customers: Contact our only authorized European
Underfoot for product information and availability.
We cannot ship to P.O. Boxes, FPO’s, or APO’s
By selecting "Download Return Form" you acknowledge that
you have read and understand the Limited Warranty & Claim
Procedure, and agree to its terms
Note: The Return Form requires Adobe Reader.